Support

Every message reaches a person, not a queue.

Write to hello@showling.com. That one address covers everything below, and we aim to answer within two working days.

Getting help with the app

If something isn't working, it helps to include the device you were using, roughly when it happened, and what you expected to see. Please don't send screenshots containing your child's name or face — we don't need them, and we'd rather not hold them.

Billing and credits

Purchases made inside the app are handled by Apple, and refunds for those go through Apple directly. Purchases made on the web are handled by our payment processor. If you're unsure which is which, write to us and we'll sort it out.

Your data, and deleting it

You can ask us what information we hold about your account, ask for a copy, ask us to correct it, or ask us to delete the account and everything attached to it. Send the request from the email address the account uses. Deletion is permanent and covers the shows made for that account. See the privacy notice for the detail.

Reporting something troubling

If anything Showling produced strikes you as unsuitable for a child, tell us and we will look at it. Reports about generated content are the most useful thing you can send us, and they get read first.

Status

Showling is in development and not yet publicly available. If you're writing because you'd like to know when it is, say so — we keep a short list and use it for nothing else.